“We will continue to explore opportunities for investment across the region”

Masakazu Fukasawa, Vice-President Aftersales, ISUZU Motors International

• “We remain committed to driving long-term growth in Africa”

With the relocation of ISUZU’s truck service operations from Pailles to the state-of-the-art facility in Riche Terre, the brand opened a new chapter in Mauritius. Masakazu Fukasawa, Vice-President Aftersales, ISUZU Motors International, made the trip to mark the inauguration ceremony. In this interview with Bizweek, he hails the new service centre as  “a strong statement of ISUZU Motors International’s long-term commitment to Mauritius and the wider African region,” and talks about the company’s strategy to build stronger customer relationships, reinforce its position as a trusted mobility partner across the region, and support sustainable growth with the help of long-standing partners Axess Ltd.

What are your impressions of the new service centre in Riche Terre, and of Axess Ltd’s commitment to delivering high-quality aftersales service?

The opening of the new service centre in Riche Terre marks a significant milestone in our long-standing partnership with Axess Ltd. This modern facility, equipped with advanced technology and designed with customer convenience in mind, is a clear demonstration of Axess Ltd’s strong commitment to delivering world-class aftersales service. It reflects their dedication to upholding the highest standards of quality, reliability, and customer satisfaction that ISUZU customers expect and deserve.

What does the opening of this facility represent for ISUZU Motors International in the context of regional development?

The inauguration of the Riche Terre service centre is much more than the launch of a new facility – it is a strong statement of ISUZU Motors International’s long-term commitment to Mauritius and the wider African region. It highlights our belief that robust after-sales support is the cornerstone of customer trust, sustainable growth, and regional development. This milestone enhances service efficiency, delivers consistent value to customers, and supports the evolving mobility needs of the region. We are confident that this investment will play a vital role in strengthening customer relationships, driving economic progress, and shaping the future of reliable transportation solutions across Africa.

How does this new centre align with ISUZU’s global vision for aftersales service excellence?

At ISUZU, our global vision for aftersales service is built on the principles of reliability, efficiency, and customer focus. The new Riche Terre service centre is a strong reflection of this vision, as it brings together advanced infrastructure, cutting-edge diagnostic equipment, and a highly skilled team of technicians dedicated to customer care. This facility mirrors ISUZU’s best global practices by combining technical excellence with a customer-centric approach, ensuring that every service interaction enhances trust and long-term satisfaction. It stands as a testament to our ongoing commitment to deliver world-class after-sales service and reinforces our promise to provide dependable mobility solutions wherever our customers are.

What are the key expectations from the Mauritian market in terms of service and customer experience?

Mauritian customers place a high value on reliability, efficiency, and transparency in aftersales service. They expect their vehicles to be serviced promptly, maintained to the highest standards, and supported by clear communication, allowing them to focus on their businesses with peace of mind. The new Riche Terre service centre has been designed with these expectations at its core. With its advanced infrastructure, skilled technicians, and streamlined service processes, we are confident that it will not only meet but exceed customer expectations by providing dependable support, greater convenience, and a superior overall service experience.

“Mauritian customers place a high value on reliability, efficiency, and transparency in aftersales service.”

How important is collaboration with local partners like Axess Ltd in maintaining ISUZU’s service standards?

Collaboration with a trusted partner such as Axess Ltd is vital to maintaining and enhancing ISUZU’s service standards. By combining Axess Ltd’s local expertise and market knowledge with ISUZU’s global best practices, we ensure that our customers receive the highest levels of reliability, efficiency, and customer care. This partnership forms the cornerstone of our success in Mauritius, and is central to delivering long-term customer satisfaction. We would especially like to express our gratitude to Axess Ltd for their tireless dedication and teamwork in bringing the Riche Terre service centre to life.

What role do innovation and technology play in enhancing service delivery at centres like the one in Riche Terre?

Innovation and technology play a pivotal role in strengthening service delivery and ensuring customer satisfaction. From advanced diagnostic tools that enable faster and more accurate vehicle assessments to digital service tracking systems that provide greater transparency, these investments allow us to deliver services that are efficient, reliable, and customer focused. At the Riche Terre service centre, these technologies are fully integrated into daily operations, enabling technicians to work with precision while giving customers confidence in the quality and consistency of after-sales support. This commitment to innovation reflects ISUZU’s global vision of continuously enhancing service excellence through smart, customer-centric solutions.

How do you see the evolution of ISUZU’s aftersales strategy in the African region, and Mauritius in particular?

ISUZU’s aftersales strategy in Africa is continuously evolving to meet the changing needs of our customers, with a clear focus on accessibility, sustainability, and innovation. Across the region, including Mauritius, we are expanding service touchpoints to ensure greater convenience and investing in advanced training programs for technicians to deliver consistent, world-class service standards.

In Mauritius, our collaboration with Axess Ltd is central to this strategy. Together, we are ensuring that customers benefit from reliable service, advanced technology, and a customer-first approach that reflects ISUZU’s global standards while addressing the unique needs of the local market. This forward-looking approach will allow us to build stronger customer relationships, support sustainable growth, and reinforce our position as a trusted mobility partner across Africa.

What message would you like to share with ISUZU truck owners and operators in Mauritius following this launch?

To our valued customers in Mauritius, I would like to reaffirm ISUZU’s unwavering commitment to supporting your businesses and daily operations. The new Riche Terre service centre has been purposefully designed to provide you with peace of mind, ensuring that your vehicles receive world-class care, advanced technical support, and reliable service solutions that maximize uptime and efficiency.

Your success is at the heart of everything we do. With this new facility, we are confident in delivering the reliability, trust, and support that ISUZU truck owners and operators in Mauritius can continue to depend on.

Can we expect further investments or developments from ISUZU Motors International in the region soon?

ISUZU Motors International remains fully committed to driving long-term growth in Africa, with Mauritius playing an important role in this journey. We will continue to explore opportunities for investment that strengthen both our service and sales networks across the region. Customers can expect sustained efforts to bring new innovations, enhanced facilities, and broader service coverage in the near future. These initiatives are part of our ongoing commitment to ensuring that ISUZU owners benefit from world-class solutions, improved accessibility, and the trusted reliability that defines our brand.